质保条款

Please thoroughly inspect the package before signing.

(1) If there is no damage, sign for the product. If there is damage, report this on the delivery slip or, alternatively, refuse the shipment and it will be returned to CarbonBikeKits. If a claim is made against the shipping company, they will provide a compensation number. Please inform CarbonBikeKits of this number for delivery tracking. Arrangements for reshipment will be made within 10 business days upon receiving the returned item.

(2) If the items are damaged but accepted and not reported, there is no recourse against the delivery company and you are responsible for purchasing any replacement product.

(3) If the package is in good condition, but the product is significantly damaged in transit, please keep the waybill, packaging, etc., and contact us (info@carbonbikekits.com) within 7 days after the delivery.

If the shipment gets lost in transit, please get in touch with us (info@carbonbikekits.com) immediately.

If the product you received does not match your order, do not use the product, and contact our customer service team (info@carbonbikekits.com). If a return and refund is granted, it will be subject to the conditions below, unless otherwise agreed to by CarbonBikekits:

(1) Only products in saleable condition, shipped from CarbonBikekits and having arrived within the last 30 days, will be considered for a return in terms of a refund.

(2) Special configured products (non-stock/special order) will not be considered for return and refund unless the issue is due to an error made by CarbonBikekits.

(3) Should CarbonBikekits agree to a return and refund, expect repayment within 3 business days after the item has arrived at CarbonBikekits.

The customer is responsible for all fees associated with returns:

(1) 20% of the initial purchase value (minimum $100 USD) will be charged for restocking and refurbishment.

(2) Shipping costs, customs, duties, and any other fees unless otherwise stated in the warranty policy.

Scope: The Crash Replacement Policy covers accidental crashes or misuses such as casing a big jump or drop, crashing, rock strikes, heat damage, etc.

Product: Applies to all rims. 

Coverage: 3-year crash replacement from the date of purchase. 15% discount for replacement rims.

Conditions:

(1) The crash replacement policy is not transferable and only applies to the initial purchaser.

(2) Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.

(3) Please note that you are responsible for any associated shipping costs, customs, taxes, and duties.