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Submit a warranty/crash replacement claim

Our order amendment policy applies when all or part of a purchase is canceled, whether the payment is partially or fully made, but BEFORE the item ships.

A cancellation made after the product has shipped is treated as a “return” with all applicable fees. Please refer to our Product Return Policy.

A purchase may not be altered or canceled without CarbonBikekits’s authorization. If and when authorized, 10% of the purchase value (minimum $50 USD) may be charged to cover re-stocking and operational costs.