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Frequently Asked Questions

  • You can place an order via this website have not an account, but better to register an account.
  • If you have bulk order, please contact with our salesman before you place an order.

1. Paypal

- It is is a simple, quick and secure way of paying online. 


2. Bank info:  

-(It usually take 3-5 working days to reach our account) 


3. Western Union account:

First name: CANJIE

Last name : CHEN

City: 1602-1, No. 8 Chengyi North Road, Soft Park 3,Xiamen,Fujian,China

1) Items are shipped from EMS, reach most of the countries within 5 to 15 business days.


    Delivery time depends on destination and other factors, it may take up to 15 business days.


2) Items are shipped from CPAM (China Post Air Mail ), reach most of the countries within 30 to 50 business days.


    For small parts like skewers, bottle cages, and saddles, etc that are light

    But delivery times are long and can not track by website, so if you get items hurry pls choose EMS.


3) Items are shipped from DHL/UPS/TNT, reach most of the countries within 2 to 7 business days.


    Delivery time depends on destination and other factors, it may take up to 7 business days.


4) Items are shipped from XDB, the shipping fee includes tax, reaches most of the countries within 15 to 25 business days.


After you place an order, our salesman will let you know the delivery time. normal rim/wheels are 15-20 business days, the frame is 50 business days, etc.

Please look at our website. 


The warranty does not apply:

1. Defects and damages due to improper treatment of the product.

2. Defects and damages due to accident, not by professional repairs, lack of maintenance/care and wear.

3. Defects or damages resulting from the use of unauthorized spare parts.


How to make a claim:

  • Send clear pictures of the position with problem and serial number, also fill in our CUSTOMER COMPLAINT SHEET
  • Send all the above information to our sales, and our sales will forward to our engineers, give reply in 3 workdays.
  • Proof of purchase is required for any limited warranty replacement/repair or crash replacement program.